Reference

What Governs Your Account on wbajee

Your access to wbajee and use of our services — including deposits via bKash, Nagad, and Rocket — is subject to these legal terms.

Account Terms ApplyJurisdiction-Dependent AccessbKash, Nagad, Rocket CoveredPolicy Updates Notified
wbajee What Governs Your Account on wbajee
ACCOUNT AND DATA STANDARDS

How We Handle Your Account Data

Your account security and data handling are built into how wbajee operates, not added on top. We use SSL encryption across all connections, including transactions initiated from a mobile browser or the wbajee web app. Account data is retained for as long as your account is active and for a defined period after closure, in line with standard record-keeping requirements. You have the right to request a copy of the data we hold on you, and you can ask us to correct inaccurate details through our support channel at any time.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support with your account ID and the nature of your request.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the platform is used. You can adjust cookie preferences from your browser settings at any time.

Account Security

All account access is protected by password and OTP verification. If you notice unusual activity on your account, contact support immediately to freeze access.

Data Correction

Inaccurate account details — name, contact, or wallet information — can be corrected by raising a request through live chat or email support with supporting documentation.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If any part of these legal terms raises a question about your account, a transaction through Nagad or Rocket, or your eligibility to access the platform, our support team handles policy queries directly. Bring your account reference and the specific section you want clarified — that keeps the conversation focused and gets you a faster resolution.

Team online

Live Chat

Reach our support team through the live chat window in your account dashboard. Policy and account queries are handled there during available support hours.

Email Support

Send detailed legal or account questions to our support email. Include your account ID and the policy section you are asking about for a quicker response.

Help Centre

Our help centre covers common policy questions, account verification steps, and wallet eligibility conditions — check there first for answers to standard queries.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data handling, and platform eligibility. If your question is not covered here, our support team can help.

Access depends on your local law and whether your region is currently eligible. We do not operate in jurisdictions where online gaming is prohibited under local regulations.

We notify you through your registered contact details before major updates take effect. You can also check this page directly — the version date at the top reflects the most recent revision.

We hold the registration details you provided, your transaction history including bKash, Nagad, and Rocket activity, and records of your account interactions. You can request a full copy through support.

Contact our support team via live chat or email with your account ID and the detail you need corrected. Wallet-linked changes like Nagad or bKash numbers may require additional verification.

We retain your account data for a defined period after closure as required by our record-keeping policy. After that period, data is deleted unless a legal obligation requires us to keep it longer.

Raise the dispute through our live chat support with your transaction reference and the payment method used — bKash, Nagad, or Rocket. Our team reviews wallet transaction records directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.